I ordered a pair of earphones, but when they arrived, there was no instruction manual included. I couldn't get them to work and reached out via email; they requested photos and videos. A representative mentioned they would escalate my case and that someone would contact me within 12 to 48 hours, but no one did. After several follow-up emails, I was ignored. Eventually, they provided an address to return the item to, but I had to cover the high postage costs, and there was no assurance of a refund for either the item or the shipping. Overall, it feels like a scam.
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