I bought a personalized plate for my partner as a last-minute Christmas gift. I ordered on the night of December 19th and received a shipping confirmation that same evening, with the plates arriving Saturday afternoon. I mistakenly requested the wrong item and emailed to ask about my options. They responded quickly with a reasonable fee for reprinting and shipping. After a brief call to sort out payment, I thought I'd have to wait until after Christmas for delivery. However, on December 23rd, I received a shipping confirmation, and the plates arrived on Christmas Eve! The paperwork came through after Christmas with clear instructions, and I managed to sort it online immediately. The plates were fitted on New Year's Eve, and my partner was overjoyed!
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