Terrible customer service at the Euston Station store in London this evening (around 6:30pm). First time trying Tortilla and I wouldn’t return. When I arrived I was ignored because one member of staff was disciplining another. I had to wait while he finished telling her off about something to do with cash handling. It was extremely unprofessional to have this conversation in front of customers and he was not trying to keep his voice down. I got the impression he was trying to embarrass her by talking loudly in fact. I then got told (rudely) to go to the other end of the counter if I’m ordering food, and was not offered a menu so I had no idea how the process worked. A different staff member then asked me if I want medium or large, I asked what the difference was and he just said medium or large, when he could’ve shown me the sort of size of each one. The staff members continued to sort of be arsey with each other while they made my burrito, which was not hot at all. I paid £18 for a burrito and 2 drinks which seems insane. No wonder this was the only store at Euston without a queue. Can’t imagine this chain will last long if they continue to employ such rude people.
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