I have been attending tortilla frequently over the last three years. About a year ago something clearly changed with how they are running the restaurants. The quality of ingredients declined, prices increased and they introduced screens to order through which are painful. I stopped attending but thought today I’d give it another go to see if anything changed. It seems to have gotten slightly worse than previously in that the pitiful portion size (particularly meat), was seemingly all the server could do as he explained he was being watched by a camera and could not risk his job doing more.. sounds like a dystopian company to work for. I hope management realise making cuts to the most important parts to the business (people and food) is not going to be an effective strategy for them. No plans of attending again in the future.
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