Amidst the frustration, and sometimes anger, created during our move from Italy to Britain, it is easy to forget the positive elements of the move, and hopefully this will be a balanced and fair review.It is difficult to separate out Total Moving Solutions from their chosen agent ASD Harrison, and we often felt that they were more or less the same entity. In the end I refused to deal directly with ASD Harrison and only with Christian at TMS.Christian (our contact at TMS) has been professional throughout, offering good advice, and replying quickly to the many questions that I put to him. His estimate of the required volume was higher than other quotes, which meant no nasty surprises later with excess volume charges; and, despite being the highest volume quoted, he also provided the cheapest quote. Combined with the good reviews we had read, his personal manner, and the fact that TMS actually provided a quote (some companies didn’t even respond), we chose to work with them. Even later, when things went wrong, TMS have always been open and approachable, and willing to explain and discuss options.The experience of ASD Harrison couldn’t be more different. We had damage caused to our home during the loading of the pantechnicon, which the staff were reluctant to admit they had caused. When our goods arrived at our new home, a table had had its substantial legs broken off, indicating poor handling and a lack of professionalism and care (this item had been wrapped by ASD Harrison staff). Items were missing but presumed to be in a wardrobe, loaded and locked by their handlers, who had then lost the key (not admitted). At every stage the approach of ASD Harrison has been a refusal to accept responsibility, deny things had taken place, and even try to shift the blame on to ourselves. Insurance claim made and some compensation due, but that doesn’t make up for the angst caused. My advice to TMS – find a new partner.
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Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.
All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).
With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.
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