Abhorrent. Literally everything that could go wrong with this international removal has; said they would send a team of 6, sent two. Changed the move date a week prior to our expatriation. Then the day of the move arrived at 5pm not 9am. It was a madhouse to try to get everything packed bc THEY were on a time clock. Didn’t send the proper team so I had to scramble the day of the move to have a hand made iron gate sectioned - which I will also have to pay to have it welded back together…or they would have just left it. Then they completely botched the removal amount, said « sorry we’re full! » and I had to flash sale half my hand carved furniture a week before leaving the county….but they took Ikez shelves😑 All due to poor planning and organising. But the worst part? They just keep asking for more money; quote 10,000£ paid another 2000£ (they wanted 7), now they want nearly 1000 MORE because their shipping partner is using a semi to deliver and I won’t fit down the drive at the destination; I could go on and on but it’s been a literal nightmare.Following the "response" by James I will add more context; The day of the removal, due to all the fiasco around the gate at items they said they were leaving behind with no warning (I am not a mover, it's their JOB to tell you what will fit. I was NEVER given a choice to say what was priority, they just started packing and then said, "Oh, no more room and we are out of time." It was then they called their manager, a Lithuanian, and he said, "Take the goods we will sort it out - make sure she is happy ." (the whole crew is actually, very nice guys, this is an administrative issue start to finish, the guys are just there to load). My only regrets are that I did not INSIST they pack the hand crafted, hand painted heirlooms, and park my car in front of the truck until they did. I was trying to be reasonable and trusted them when they drove off to honor the agreement to take more volume DUE TO THE FIASCO of the dates, times, small crew and hurried timing. They did call in some "favors" after I simply said I didn't have $7000 more - regardless I borrowed more funds to pay the extra 2000 GBP and now they want nearly $1000 more for "ferry trucks" This all could have and should have been avoided with simply creating a CLEAR quote. Telling me that "we didn't know the desitnation adresse" makes them look all the more ridiculous.
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Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.
All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).
With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.
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