Good experience with TMS. Methodical and took time to understand my needs. Regular contact throughout, which calmed any concerns I may have had. This was for a part load across an international border, and the teams in Switzerland and the UK did well. No hiccups at customs. When my needs changed after pick-up, and I no longer needed the items to be stored, they even refunded me the storage handling fee, which went beyond my expectations.The only slight awkward moment was when the driver turned up on his own to pick up the items. He was very careful, wrapped everything up methodically, and did a lot of the work himself. However, he could not have carried out the sofa bed on his own. Had I been unable to help, pick-up would have been delayed by a day. TMS admitted this was suboptimal, and didn't hesitate to offer a small refund. Otherwise, very smooth, and I wouldn't hesitate to work with TMS again.
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Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.
All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).
With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.
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