I am beyond disappointed with the service provided by Tourist Japan. What was supposed to be a "stress-free" bucket list trip to Japan turned into a complete logistical disaster.
First, they messed up our hotel reservations in Osaka. We arrived after a long day of travel only to be told the room booking was missing a bed. We spent hours in the lobby, eventually paying out of pocket so we could finally rest.
The issues continued with our Shinkansen tickets. They issued the wrong QR code making the booking invalid.
To make matters worse, their "24/7 emergency help line" is a total lie. We called multiple times during these crises and no one ever picked up or responded.
We were left in a foreign country with no support.
This company's negligence and lack of communication ruined our vacation. Save yourself the stress and money book everything yourself or find a reliable agency. This company is an absolute train wreck.
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We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better.
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