We have had nothing but problems with Tower Moving Systems. We contracted with them for a semi truck for a move from Ca to ID. We paid premium rates for such a large truck but we knew it was a lot of stuff to move and we knew that would be more than enough room. We also did not want some of our stuff in one truck, the rest in another truck, and/or our belongings mixed up with those of another client.So here comes 830 am moving day and a small truck shows up. We called Tower about this then got into a 45 minute discussion with the owner Alex who argued that he was in charge and he was making the decision about the truck, that it was all going to fit, that he "could pull those guys off the job at any minute." After lots of back and forth he conceded and arranged for another truck to supplement the first one. So the first group started moving our items out into the driveway and piled them there. At some point everything stopped. Half our house was piled in the driveway with some things packed on the truck (note: every single thing was packed into moving boxes to ensure maximum efficiency of the space). Then I saw the movers laying cardboard on the sidewalk, receiving Door Dash meals, and eating and taking naps on the sidewalk and lawn in front of our house. At about 4 pm another small truck shows up- more calls to Alex who raged at us and threatened to just leave everything there (again) and it was finally negotiated that the movers would be able to get everything on the two trucks. We did not know at the time that we were piggybacking in the truck with another customer's belongings. So at around 8 pm they start moving things again (nice long break from 10 am to 830 pm). They finished at 11pm and the movers demanded we pay them directly (our contract said we should pay Tower Moving) and they all threatened to unload everything al leave. With extra assurances from the movers (all pretty nice guys) we paid up and they signed off. Brilliant. It's now midnight. As they're leaving they say ok see you up in Idaho at the house on Sunday morning. We said no, we contracted for a three day window and we'd see them Monday morning. They said nope. We're going to deliver Sunday morning. So we say whatever let's just do this and get it over with.So we sleep for four hours, get up at 430 am, pack up dog, two cats, a trailer with a boat, two vehicles, and at 830 am hit the road. Somewhere in Oregon we passed the movers and kept driving. 430 am we arrived at the new house- 630 they arrive and start unloading. No complaints there- everyone was very helpful and hard working.we discovered then that our Ca king mattress and box springs had been strapped to the truck. On the outside. Driving through three states in November. Completely ruined them. Ok so truck leaves and we begin the unpacking process. A few things broken but we anticipated that- not a big deal.So now it's July and everything is unpacked and inventoried. Lots of items missing including a bin of power tools, an expensive drone with extra controllers, HD cameras, various accessories etc, some furniture, a box of books. Not sure if these items got mixed up with the belongings of the other customer but someone scored. And that's why we contracted for ONE SEMI TRUCK ALEX!! So now we need to make a claim and no one answers at any of the Tower numbers or email addresses including customer service and their manager, who I will refrain from naming at this point. No one. I have left over twenty VM messages and there has been zero contact on their part. Now we are going to have to hire an attorney to forward our claim because according to our contract we have 9 months from move in date to file a claim. This company is terrible. If you want to risk your belongings, get cheated, and get treated like S++t go ahead and hire them. If I had known (yes, we did our research and read hundreds of reviews from a dozen or so companies) I would have never contracted with them. Totally corrupt as evidenced by their lack of professionalism and customer service.Run away. You have been warned.
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Tower Moving Systems Is one of the Top-Rated Family owned & operated Moving companies. We have over 25 yrs. of moving experience and have kept our reputation, reviews , and A rated accredited with the BBB by servicing the customer needs, appointing each customer to their own Personal moving assistant throughout their move as well as a Great Quality assurance dept that calls each customer a few days prior to the move to make any adjustments to the order before pick-up to avoid any problems/surprises. We specialize in both local and long distance moving and give Binding Rates/ Flat hourly rates for local not just "Moving Estimates" we offer full professional packing services or specialized soft crates for individual fragile pieces of furnishings as well as offer free storage and re-delivery and set-up! With a 4.5/5 on Yelp and an overall 4.7/5 on all review sites Give us a call today as moving is one of the most stressful things one goes through and we take the "stress out of your move" !See more
