I have had 2 appointments changed/cancelled at short notice in as many days at the Bank and Liverpool Street branches. The worst part is it’s left to the customer to navigate multiple channels (text - which doesn’t take replies, website and WhatsApp and an email address which doesn’t receive responses) to try to cancel an appointment if you can’t make the randomly allocated new time. And then you can’t reschedule on the same day anyway because it’s against policy. So you’re left to try to contact someone to get your appointment cancelled so you’re not charged. No attempt to rebook you at another salon or even compensate you for your time. Maybe there are people out there that are willing to provide a company’s customer support service on their own time and dime. But I’m not one of them! After my experience- no apology and I was actually told no alternative route to make a complaint.
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Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience.
We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.See more
