2021 Defected RAV4 XLE Premium | Diagnostic Code P0011 | Manufacturing Defects | 53000 kms | Only serviced at Dealership | Engine | Timing Cover23000 kms | October 2023: Meadowvale Toyota informed me that the brake shoes on my vehicle were nearly worn out and required replacement. However, in January 2024, Taylor Toyota in Regina inspected the same brakes and confirmed they still had 7–8 mm remaining—enough for another 65000 kms.39000 kms | November 2024: My vehicle developed a timing cover leak due to a manufacturing defect. Taylor Toyota initially claimed this was not covered under warranty and quoted me CAD 3,000 (including taxes) for replacement of the timing cover. After I followed up in April 2025 (47000 km) they acknowledged it was indeed a warranty-covered issue and resealed the timing cover. However, they never clearly communicated whether it was resealed or fully replaced. I later discovered in August 2025 that it had only been resealed—contrary to the impression they gave me.August 2025: While driving in Calgary, my vehicle broke down due to an engine failure—specifically, cylinder 2 was not producing compression due to a manufacturing defect (valves were making contact with the piston). Although Heninger Toyota repaired this under warranty, they couldn’t explain the root cause of the issue. Since the breakdown happened on the highway, I attempted to troubleshoot, which resulted in a drained battery. Now they are asking me to pay for the battery replacement, despite the situation arising from the silly mistakes they did while manufacturing the vehicle.These issues have significantly impacted the vehicle’s resale value. Toyota, however, insists otherwise—as though a previously opened engine has no bearing on value and every customer is expected to understand the intricate details of engine repairs - enough comedy! Their own dealership has offered CAD 27000 when the similar vehicles are priced at CAD 37000 and plus.Throughout all these interactions, the attitude from Toyota has been rigid and dismissive—more of a “take it or leave it” approach. There has been little humility or accountability. Their communication often amounts to a simple “we’re sorry” followed by me bearing the consequences.Given everything I’ve experienced—from the misdiagnosed brake shoes to the mishandled timing cover and engine defect—it’s clear to me that Toyota will always be my last choice. I would be glad not to deal with them again.Pro Tip: No brand, no matter how big, is immune to decline/fall if it stops listening to its customers - Nokia is one such example
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