Problem: App not connecting to vehicle. Toyota Canada reported doing what they could including multiple troubleshooting attempts with me over the phone. Eventually told me I had to go to dealership to fix. I did … twice for this issue alone. Dealership told me it wasn’t an issue they were familiar with, more software related. They tried a number of things. Got more info from Toyota Canada and got an error code which was not much use for the dealership. I had to go back to Toyota Canada to get definition for the error code which was minimally descriptive. Took this information back to the dealership. Finally they fixed the problem after 2 hours with 4 mechanics. Whole ordeal for the app issue alone took me 3 hours travel time to/from dealership. And I also had to be there for my phone to connect, so that was 3 hours of my time in addition to travel. This is in addition to the multiple phone calls I had with Toyota Canada. I think the issue should have been better communicated between Toyota Canada and dealership. Toyota Canada seems to have know what the problem was and should have been able to communicate this along with procedure to fix to the dealership. I don’t think it should have been necessary for me spend all the time I did back and forth with Toyota Canada and dealership. And Toyota Canada needs to find a way to fix these issues without requiring the actual phone to be present for the whole process.
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