I own a 2015 Toyota RAV4. Second owner. I noticed that the paint was literally stripping off for no reason. Research showed me that there was a known issue with white RAV4s and there was a problem with the adhesion on manufacturing. I called Toyota head office to tell them about my problem. The paint is coming off in strips from the roof, side panel and doors. It is literally coming off in chunks and even just the wind from driving is causing it to peel. I tried to hand wash my car with the same results. Entire patches of paint coming off in my hands.Toyota told me that even though it was a known issue and that they had offered owners a free repaint, that offer had expired. They claimed it was not a recall but a program based on customer complaints. It was in place for 10 years. They said the previous owner would have received a letter in 2020 advising the deadline. I purchased my vehicle in 2021. I had no idea that it was an issue until the paint started to come off. Toyota will do nothing. They claim it is not their problem now. Even though it is a manufacturing defect, they say the offer to rectify the problem has expired and I am on my own. I am a senior on a fixed income. I purchased this Toyota because of their reputation. I was told that Toyota cars were the best vehicles to own if you wanted a car that was going to last, and at my age, I cannot afford to continually replace my car or do frequent major repairs.To hear them say that they admitted this was a manufacturing defect and that they were fully aware that the paint would peel off but they take absolutely no responsibility was devastating. What was the point of telling me that the previous owner received a letter? How does that help me? Every day more paint peels off. I am so disappointed with this company. At least with Ford or GM I knew that the wear and tear issues were my problem. For Toyota to say that they wipe their hands of a manufacturing defect is absolutely unacceptable. Even an offer for partial compensation would have been, at least, a show of customer appreciation. They simply turned their back on me. Buyer beware!
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