On November 13, I paid for the app and it worked the first day. After that, a message continued popping up saying "Downtime - We are experiencing technical difficulties with all features. We are working in resolving this problem as quickly as possible & apologize for any convience this may cause." Today is one week later and customer service told me I have to re-download the app due to an update. This message was very misleading as it does not direct you to do anything and sounds like the issue is on their end. The customer service department has told me they will not extend or credit me for the week I've lost for a service that was not provided. Horrible service, will never subscribe to this service again.
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