Went into smyths at Rotherham parkgate yesterday evening. We were purchasing a toddler bed and all the stuff ready to move our daughter into her own room. Which is an exciting time .When we got there it took us 15 minutes despite walking around the baby section, before we could find a member of staff to help us get the bed out of the back and to the till. While we was waiting for it to get to the till we picked up everything else we needed. One of the items was mattress, we picked up what we thought was the mattress. When we got to the till to check out, the man serving us was so rude. We explained that we had ordered a cot to come to the front and he sighed and said “well it’s not here yet”. We said it’s okay we don’t mind waiting. Then we passed him everything else. When we passed him the baby monitor display box to show which one we wanted he sighed again. Then when we passed him what we thought was the mattress he looked straight at us and said “ what’s this supposed to be” we said it’s the mattress. He shook his head and sighed no you have to get them to get it out of box. He then went on headset and ordered one for them to bring out. He then started asking what size the bed was to make sure it was the right size mattress on the headset and I replied it’s 70x140 and he carried on asking on headset. I then replied even louder stating what size it was and he just looked at me and ignored me and asked again on headset saying we didn’t know. It was like he couldn’t be bothered to be there and made us never want to return I don’t think we will ever shop in there again.
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