Ordered Christmas presents on 13th December. Due for delivery on both 15th and 17th (??) Didn't arrive on either day. I emailed and it was 3 full days later before I received a reply. At this point, without any communication on choices, I received an email with a cancellation, followed by a reorder, followed by an apology and 3 day delivery promise (3 days was going to be Christmas day, meaning no Christmas delivery, I might add) My family and I had made plans to be together. Instead, I was stuck at home, alone, waiting for a delivery for which I had received a text message with one date and time of delivery but tracking was showing another date. By the time the package arrived (on the night of the 23rd) I had lost an entire day, out of a precious few, with my family, after a very long time apart.I emailed to complain, stating I should have been offered a refund or NEXT DAY delivery, given the timeframe and the fact that I had ordered well in advance. I received a response saying "I see you have received your parcel now". End of. Will not be shopping here again. I would advise people to avoid due to unreliability, extremely slow communication and ZERO customer service.
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