I went in to get a new Xbox controller. It was the manager who served me and who also told me that I could return it if I had opened the box. Thought this was a bit weird as normally that’s not the policy having worked in retail myself. So I directly them if I could return it if I have opened it, to which they replied “Yes”. With that I had to return in said state and said manager denied even having the conversation. As if when trying to engage with them they just randomly went off, when trying to speak to them. To make matters worse I was trying to speak to them another day when I went in, as for them to totally blank me again. Absolute abysmal customer service from a manager as well!
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