Poor customer service and unclear payment system
I ordered a dress on April 3rd with an expected delivery time of 2 weeks. By April 10th, I still hadn’t received any updates or additional information, so I contacted customer service. Their response was just one short sentence saying that I had ordered a dress with a 14-day delivery time, which wasn’t helpful at all.
What made things even more confusing was that the payment hadn’t actually been processed — it was only reserved in my bank account. On April 13th, the money was returned to my account, so I contacted the company again to ask if I could cancel my order since it clearly wouldn’t arrive on time as stated on their website and in their message.
Once again, I received only a one-sentence reply saying that the estimated delivery date is the end of April and that the payment would be taken once the package is shipped. I don’t understand this at all, since I paid during the ordering process and the amount had been reserved in my bank account the entire time. No apology, no real explanation, and no effort to help.
The dresses are beautiful, but the customer service is terrible. They provide almost no information, and it feels like you’re bothering them when you reach out. I also noticed that another customer had the exact same experience before me.
Very disappointing.
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Tp Kjoler har Danmarks største udvalg i fest og gallakjoler, og har også en stor flot brudekjole afdeling.
Vi har eksisteret i 19 og sætter en stor ære i at gøre alt hvad vi kan for at gøre din oplevelse med os god.
Vores brudekjoler ligger i den prisvenlige ende og starter helt nede i 2.199,- og ender i maks 15.999,-
Der er ikke tidsbestilling til vores festkjoleafdeling men ønsker du at prøve brudekjoler skal du booke en tid.
Butikken ligger i Silkeborg og du kan også handle online i vores webshop hvor der naturligvis er 14 dages returret.
Vi har desuden en stor afdeling med festsko primært fra Tamaris.See more
