Don’t rely on the trains. Don’t rely on the trains to be on time. When they aren’t on time, don’t rely on getting the promised delay compensation. Don’t rely on buying a ticket to a destination and that destination not getting cancelled without even an announcement on the tannoy. They really are infuriatingly difficult to get in contact with and get your money back from. If they weren’t the only train company that operates in my area I wouldn’t use them. I’m furious, and not for the first time with them trying to get a refund from their tight, money grabbing fingers. Shameful.
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