Travelling from Grimsby town to Manchester Piccadilly.. not once did we get asked for our tickets 🤔.. absolutely no service at all nor heating ( absolutely freezing) .. not even a crap cup of cheap tea to keep us warm .. we paid over £200 for a return ticket in 1st class and im sat next to someone who didnt pay with a screaming kid .. brilliant 👏... poorest service every time I Travel with these but unfortunately there is no other route or providers... really need to up your game .. worst public transport I've ever know
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