I really wish I had checked this first - before giving TransPennine Express a penny of my money! What was meant to be a valentines break was turned into a shambolic pharce as a result of TransPennine inept service. Embarrassing, dirty and just not necessary! 19/2 in response to TPE reply below. A complaint was raised on the day 13/2. It’s been x6 days and you have not reached out once. Hence the choice to put onto TrustPilot. Your complaints process is just pitiful as your actual rail service and customer service provision
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