I travel the Sheffield to Manchester Piccadilly and pretty much always travel 1st class. Twice in a row now my trains have been delayed. The first time I was told I was eligible for a £4.80 refund. The second time was around 45 minutes delay due to waiting for a member of staff to arrive at Sheffield. I’m told that I’m eligible for a £20 refund. I fill out the forms and then told I’m only eligible for £10. Not only that; they make the refund process so difficult on purpose and every single time they ask for further information. They know you’re due a refund but they know that if the process is complicated then people just don’t bother.
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