I booked a first class ticket, as I am in a moonboot with a torn Achilles so can't stand for too long. 1st class was overbook so I had to stand for the duration of my journey as nobody gave up their seat for me. I also received no benefit of first class e.g water, snacks, quiet. I have requested a refund for the difference between first class and standard as was offered £6... awful customer service, awful train journey which has delayed the recovery of my Achilles. Disgusted!!! Never use transpennine if you can avoid it!
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