Following on from my complaint I received a reply that if I get in touch with the social media team they will look into it. TPE have all the information as this was sent as an email complaint and also through their complaints page on the website with all receipts attached. If TPE are genuine about wanting to sort out the problem (rather than make it look like they're responding to problems on TrustPilot) they would look into the information they already have and resolve it by issuing my refund that they are holding onto
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