What an absolutely shambolic service. Booked 4 first class tickets as a gift for my disabled parents. They removed carriages so when we went to sit at our pre booked seats they didn’t exist!! We had to stand for nearly 2 hours. They were in agony the rest of the day. The lady on train said she could not help as train was to full and they would not even check tickets?!On return they didn’t have enough staff so we could not even buy water let alone glance at a menu. I had saved up for months for these tickets to have a nice experience and it was absolutely appalling. We were all really upset. I am so upset at this awful company.
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