Travelling with a baby and needed the ramp as struggling to get the pram on. I asked the staff member who was stood close by on the platform, if she could get me the ramp. She said abruptly if it was a wheelchair yes, but as it’s not, lift it on yourself! Her attitude was horrid. Very Rude and unpleasant. Gida I think her name was. Obviously never had to travel with a baby alone. What horrible staff. Luckily a kind passenger jumped off and helped me or I wouldn’t have been able to travel. I HAVE SENT THE COMPLAINT FORM ON THE DAY IT HAPPENED. NO REPLY?????? Not really a good enough response below that!
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