Once again cancelled train, booked tickets for my mum to travel through the Trainline for this service from Motherwell to Scunthorpe on the 30th June first class seats first time she’s travelled on her own and having to do 3 stops instead of just one it wasn’t a pleasant experience with all the disruption and then not being able to use the ticket she paid for sitting on LNER, asked for a refund and been told it’s not eligible but train was cancelled and didn’t receive first class seat. Unfortunately if you want to get to places like Manchester or the airport and routes such as Scunthorpe from Motherwell you have no option to use this train company. Many a times I’ve had my train cancelled always this company it’s awful.
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