Booked Transpennine Express for a return trip from Glasgow to Liverpool. Train to Liverpool was cancelled due to a train fault. Arrived in Liverpool over an hour late and received a full refund of tickets through delay repay. Same story on the return leg (cause of cancellation a bit unclear as a few different excuses were offered). For the trip to Liverpool and back over £150 was refunded! Free travel!If you value timeliness and need to be somewhere fast avoid Transpennine like the plague however if you like a freebie go for it as you'll be very likely to get one.I'd advise you to be quick and book while you can however because if this company keeps throwing profits away through delay repay claims they may not be in business much longer.
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