Missing my LNER Train from Newcastle to Edinburgh I took the Trans Pennine service. I didn't have a reservstion on this service but being a disabled passenger, using 2 arm crutches I was left to stand for about 45 minutes until a seat became vacant. These trains have priority seating being used by from what i could see fit, able bodied young men but none were offered by staff. I feel staff could have done more to help in locating and providing a seat for me. Standing with my disability whilst travelling not only endangers me but makes it difficult for staff serving on the train and for other passengers to get around me. A very poor experience, it's such a shame as all other trains, planes etc since my injury have been so helpful.
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