Honestly they are totally bad people, there trains never turn up and there delay repay procedure is atrocious. A Automated service that tells you to go website then hangs up. My train was cancelled due to a fire on the track, I got a email confirming it's been cancelled also it was in Manchester evening news.They refused my claim, I spoken to customer services said I had to apply a refund insteadI frigging did that and got refused againAvoid them at all cost, Edited, there reply number doesn't even work, Still bad, but worse now, making out like they did the right thing when they clearly have not. I missedmy comic con, two loads of tickets for a show i couldn't get to.But the thing is if they actually told us the train was cancelled and instead of leaving sitting on the train for 45 minutes, we might of gotten there.They knew about the the service disruption from 10.30My train was at 12.11.I checked the service disruption sitSo no excuses Avoid them at all costs if you don't want to be ripped off!
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