I was delayed for my journey from Carlisle to Glasgow by almost an hour. Was informed that I could claim using the delay repayment policy policy. What a joke! Not only is it impossible to navigate my claim was deemed unsuccessful as they couldn’t find my train on their timetable despite providing a copy of my ticket detailing the timetables journey. I was advised I could appeal but link to appeal even worse to navigate. Use a different train service is my advice, NEVER again!
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