Travelled on this extremely poor service from Preston to Edinburgh (originally started from Liverpool Lime Street), where iriginal train ran 7 minutes late. Second train ended up running 45 minutes late. Guard was so embarrassed, he announced several times that travellers would be due a refund via "Delay Repay". I made a claim and it was rejected as there only accounted for delay in first train. I then disputed the claim being rejected and then the second train was rejected because the first claim was rejected. Their systems make absolutely no sense and they are just not adhering the the train guidelines. I will escalate and pursue this via a lawyer or any other means possible as this is a despicable train company. I hope they lose their license soon as I will be backing this.
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