I would give no stars if possible. My train was cancelled. I was told I could claim the cost of the fare back which was 11.25. The site to claim compensation seems to be designed to frustrate and make it almost impossible to complete, it took me 45 mins. I received an email telling me that my claim was unsuccessful because the train was only one minute late which was totally untrue. I then appealed the decision again the process seems deliberately difficult - Transpennine is a disgrace.
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