Abysmal lack of service, shabby dilapidated rolling stock. No working power outlets to charge phone in First Class, 5 of the 6 last First Class trips I've been on have had NO service. No offering of a drink in the middle of a heat wave is shocking. Yesterday towards the end of a journey to Manchester I was told that there was a host at the front of the train In a different First Class carriage, useful. You can always be sure they'll check your ticket pretty much before your bottom touches the seat, sadly they're not quite so quick to offer the First Class service paid for. DO NOT waste your money with these charlatans, if you must ride with them just go standard as the TPEs First doesn't even come close to Avantis Standard Premium. On top of that, the ticket inspectors use the Cabin as a staff room so sit there jabbering on so you can't even expect a bit of peace and quiet. I imagine this company maintains itself on the back of the costs it cuts and the poor service it provides its disillusioned customers In response to your reply, it's no good being sorry for the way I feel, empty meaningless apologies mean nothing, How about either lowering your prices in line with the dire service you provide or actually doing your jobs?
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