When my phone broke with my season ticket installed on it I found nothing in place to move my ticket. There is a button you can press on an alternative phone (if you have one) that didn't work, kept saying "oops you have installed it on another phone". I went to the ticket office at Manchester Victoria and was told by a rude worker they couldnt help me as online and paper versions are totally separate. She told me to phone to get a refund. Hunting around the tpexpress website to find a phone number or raise this issue became impossible... I was told that showing an email to say I've paid for the journey would not have been good enough. All in all - a very frustrating experience making me want to buy paper tickets in the future. Please have something in place for when people loose or break their phones with the e tickets on them, and make it easy for them to resolve the issue
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