You decide!!!!Our daughter with eyesight restriction tried to come home on Nov 4 th via the 7.23pm TPE Durham to Newton Le Willows. Trains cancelled they recommended to "jump on" the train to York (8.41 pm) arriving into York at 10.30p no trains available to manchester. At every turn asking for help got a big Zero. We put her in an Uber to Home 1hr and 15 away !!!! Arr home 12.45amToday Nov 10 a 1st class ticket purchased at 8.35am for a 12.41 pm return to Durham. Upon ticket check from what can only be described as an extremely unhappy attendant, the response was the ticket was "not valid- purchase of new ticket required"- confused and anxious she called her mum to help and she was told" i dont have all day to sort this out i am getting off in Manchester- you need to buy a full ticket"Both ticket and disabled rail-card show as valid, after review , shocking customer service, frightened teenage girl with disability, not short of theft, discrimination.... oh yes and no courtesy!!!Does it make you wonder why we are called customers rather than victims !?Off to TPE complaints, rail ombudsman and local MP wish us luck - reviews, of which there are many negative ones, suggest we need it !!
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