Purchased tickets in March and opted to have them posted for an additional fee. They did not arrive. Contacted customer services and was given an absolute astounding response.Apparently Royal Mail 1st class post now takes 11 days, and once posted I needed to contact Royal Mail as Transpennine Express had fulfilled their part of the contract.What rubbish!!!I was advised to purchase the tickets again, and claim a refund. I was told the refund would be in my account by May 2nd….After contacting customer services on countless occasions, I am still waiting.Four months and counting.
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