On the plus side, I've travelled on Transpennine quite a lot recently; the carriages are really lovely; and the staff have been pleasant. On the minus side, I ordered a ticket through their online system recently and it never came. I had to buy another ticket at the station. When I complained, they asked for a photo of my bank statement. This was perfectly reasonable, as they needed to know that my claim was honest. But, despite the fact that I provided proof of purchase, they are not reimbursing me. I'll stick to Trainline in future - rather than take the risk of using the Transpennine online ticketing system.
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