The trains are okay and not falling apart like EMR and Northern trains. However, taking 3 weeks to not even respond to a support query is indefensible. I accidentally left my suitcase on a TPE train, and the in-person support was very dismissive and helpless. They told me to use MissingX, but there are no records of my suitcase logged there, since May, when I lost it. If you lose your belongings with TPE, it may be worth getting the police involved, otherwise you may have to deal with their destitute customer support.
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