tpexpress.co.uk

Pretty poor to be honest

Pretty poor to be honest, took the train from seamer to Leeds. Booked a ticket, the ticket the machine was drawing my attention to was an advanced single, I was unsure what to book and admittedly went against my better judgement and just book the slightly more expensive ticket in these situations. Anyways I pressed advanced single as it appeared to be for the next train, plus I had been timed out 3 times trying to workout what was the difference in tickets at first glance, plus I was initially slightly ignorant to the word advanced being visible. After pressing print ticket it occurred to me that it was probably the wrong choice, but with no support available, or opportunity to change the ticket I chose to board the next train despite doubt s, just as I was boarding I saw a SMALL time printed that said 2pm rather than one. However due to the recent daylight savings time changes I was unsure entirely wether this was a mistake, as little information seemed to be given about the ticket in general. After boarding the train the conductor came round, he initially walked past me, but wanting clarity on my ticket I held the ticket up as he walked past, he confirmed I was on the wrong service, and suggested that the solution was I pay again. This is where for me it gets poor in terms of customer service and respect, looking ahead there was a sign threatening to "fine" although it's not a fine but an offer of contact, customers up to £100, for such mistakes. I responded by saying basically I've pressed the wrong button then, he suggested I get off at the next stop, which I agreed to do. Now for me getting off at the next stop was no issue, however no consideration or concern seemed to be given to my potential medical needs and if the next station was appropriate, or possible need to be somewhere in the case of an emergency. The solutions here where simple for me, first when booking a train to the destination I requested, no gimmicks X price for this time x price for the other no confusion then. Second offer a ticket exchange, even for a small fee, third stop being so authoritarian and just let the 70p go, your wealthy share holders I doubt will miss it.I will further add that the matter was discussed over telecoms quite loudly, not that it particularly bothered me but still, upon leaving the train and waiting at the station for the next one, the conductor was talking rather loudly about previous rude customer s which sounded like it was reference to similar situations like the one that had just taken place. Think in future il consider a care share.

Date of experience: Oct 29, 2025