I have recently travelled with Transpennine Express twice within a week and the trains have been on time or a couple of minutes late. As passengers, we were kept informed by the conductors of anything affecting the journey and on the first one, though I wasn't affected, Liverpool to London trains cancelled so passengers were put on our train to Leeds and the conductor kept them informed as much as possible as to what was happening and what time the London train was leaving so they knew they had time to make the change.
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