This company are an absolute disgrace and that is putting it lightly. In 2 years of using this mediocre service which I am forced too, not once has a train been on time or completed a journey on time. The delay repay scheme is a scam, I have 25 on going valid claims since Oct 2023 and not 1, yes not 1 has been settled. It’s time for the government to take hold of our rail network again and stop these pirates ruining this into the ground. Transoennine Express you want to hang your head because I would be embarrassed taking a wage from this shambles. I am sick of hearing “we are sorry your journey has been delayed” over the tannoy. Pitiful really pitiful
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