My train on the 21st of November was delayed by 1 hour 7 minutes. I did not board the train, or scan my ticket. Your customer service team have been useless. Customer service team informed me I was not entitled to a refund because my ticket had been used - not sure where you've got that information from! I am unable to request a refund due to the booking ID not being recognised by your website, and the delay repay compensation is HALF of the fare. How is it fair that I am only refunded half of the return ticket when I didn't board the train in either direction? Absolute joke!
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