Despite my already low expectations based on reviews, they managed to fall even shorter! I genuinely regret spending time filling out their lengthy forms and gathering evidence to support my claims, especially while dealing with personal health issues and family loss. I am truly frustrated! There are so many matters they do not address regarding managing agents and leaseholders, making it futile to even raise a complaint. They were unable to help with customer service, admin, excessive charges, or legal breaches, rendering any complaint to them pointless!
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