We are a self management company owned by 55 lessees. We made a complaint to TPO after a new management company appointed by the freeholders tried to 'take over' and contacted all the lessees without permission. Having complained to the freeholders who reluctantly admitted that the actions by their agents were unlawful ordered them to withdraw and pay compensation. Having spent the best part of £1,000, we were offered £100.00 which we rejected and reported the matter to TPO. It was a long drawn out procedure and there methods are so bureaucratic and 'wooden' that it is much easier to deal with HMR & C or most government departments. Eventually, they upheld our complaint and severely criticised the actions of the offending agents. However, they increased the offer of compensation to £200.00. The end result was months of form filling emails, texts and phone calls costing us more than the increased award. We were left frustrated and even more deeply out of pocket so what is the point of complaining. What a useless shower TPO are and they need to mend their ways by replacing inept staff and to make a fresh start.
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