The letting agent poorly managed the property portfolio, resulting in significant losses. We have extensive evidence and independent reports to support this. Despite losing nearly 30k, I was awarded only 1.5k and was told it was my fault for trusting the agent. The agent even failed to meet the deadline for submitting evidence, and although I was informed that missing the deadline would render his evidence void, they accepted it regardless. It seems they can't challenge those who support them.
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