tradecopy.online

BAD EXPERIENCE

I had a very bad experience with this company today. I copy trade with MetaTrader bots from a demo account to a live account, since, as many traders know, many bots only work in demo mode and not in live trading. Otherwise, these types of companies wouldn't exist either, since I'm not far off the mark in thinking that many of their clients do the same thing I do...Today, two trades were opened on my master account for the XAUUSD asset, and both obviously ended in profit on the master account. My biggest "surprise" and disappointment is that on the slave account, which is a real account, one trade closed the same way, and the other closed 20 minutes late, causing me a loss of €110, which I find shameful when you're paying a supposedly professional company.My biggest disappointment was talking to the company's support, who told me it was my fault for using a demo account and that they wouldn't take responsibility for their mistake. We had a monotonous conversation in which they only knew how to blame the client.I'm not going to continue using this company, and I hope that anyone considering using it will read my review first.I have proof of everything I'm saying, and I can verify it.Ticket number 28174204.The first response of the tradecopy.online:“Hello, thank you for your feedback. We have conducted a thorough investigation of our records and can confirm that we have no client registered under the name 'Jordi', nor does Ticket number '28174204' exist within our system. As this appears to be a fraudulent review using fake credentials, we have reported this to Trustpilot for further investigation. We take the integrity of our platform seriously and encourage any actual clients with concerns to contact our verified 24/7 support team."Reading the company's response, I can confirm that my username is registered with the email address "jordisb89...," and the subscription payment is in my bank account. Everything is documented, including their response with the ticket number. I hope this helps. I also want Trustpilot to investigate the matter. I am fully prepared to cooperate.The second response of tradecopy.online:"This is an attempt to defame our company, and these claims are entirely untrue. The issue is related to your specific account, and our company bears no responsibility for it."So, as we agreed, does my account and ticket number exist or not? The third answer of tradecopy.online:"We have conclusive evidence that this user is attempting to defame our company. Such users should be blocked to prevent them from damaging the service's reputation. After posting the review on Trustpilot, the user contacted us again, demanding a resolution in exchange for deleting the review. This is a clear case of blackmail; the client demanded compensation for losses incurred by copying trades from a demo account to a real one. We have already demonstrated to him that the copying error was caused by his broker, and our platform bears no responsibility for this."This is an attempt to defame our company, and these claims are entirely untrue. The issue is related to your specific account, and our company bears no responsibility for it."I hope they have proof of this: "After posting the review on Trustpilot, the user contacted us again, demanding a resolution in exchange for deleting the review." because it's a very ugly accusation from a company. I do have proof that it's not like that. I was simply asking for clarification of the situation and not to be called a liar, as the problem does exist. The response I received was that the responsibility lies with me for having used a demo account.Enough contradictions already.The fourth answerof tradecopy.online:"Hello, thank you for your feedback. We have conducted a thorough investigation of our records and can confirm that we have no client registered under the name 'Jordi', nor does Ticket number '28174204' exist within our system. As this appears to be a fraudulent review using fake credentials, we have reported this to Trustpilot for further investigation. We take the integrity of our platform seriously and encourage any actual clients with concerns to contact our verified 24/7 support team.Update: Sat.21 March.Our conversation with this customer from Yesterday (copied from support Live-Chat):Jordi 13:54 20.03.2026You send the money to my bank account i understand.Jordi 13:59 20.03.2026You say me dont develope my money????Jordi 14:02 20.03.2026I want my moneyHe requested the money from the company, and today he started to defame our company; these claims are entirely untrue."I see after thoroughly reviewing their records, they have been able to confirm that they do have a registered client named "Jordi".

Date of experience: Mar 20, 2026