I applied for a trademark, through the trademark411 web interface from the UK but there was a problem with the card payment for paying for the USPTO fees step. Nicholas at Trademarks411 paid anyway so there would be no problems for my application and I paid Trademarks411 afterwards. Bear in mind my business is located in the UK, so this was beyond what was expected or required. I've had a couple of queries since, and even though I have gone for the most basic package, Nicholas has been quick to respond and provided great assistance.
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