There is no seller protection on this platform.I’m writing this on behalf of a friend who is a long-term seller on Tradera with over 100 reviews and significant sales volume.He recently sold an item worth 5400 SEK. The shipping method was selected by the buyer through Tradera’s system, so he had no control over the courier choice or insurance level.The parcel was lost during transit by the courier. The buyer was automatically refunded in full, and the money was deducted directly from my friend’s account without any prior discussion.He then filed a claim with the courier and received only around 150 SEK in compensation due to how their policy is applied.This creates a fundamentally unfair situation:- The buyer chooses the shipping method - The platform processes refunds automatically - Yet the seller carries 100% of the financial risk Even more concerning is that shipments advertised with compensation “up to 5000 SEK” can result in negligible payouts in practice, which is not clearly communicated during the transaction.As a seller, he had no real ability to enforce proper insurance for a high-value item, yet is held fully liable for the outcome.A system where liability and control do not align exposes sellers to serious financial risk. This experience has made him question continuing to use Tradera for higher-value sales.Very disappointing experience.
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