I am a long-term seller on Tradera with over 100 reviews and significant sales volume, but my recent experience has seriously damaged my trust in the platform.I sold an item worth 5400 SEK. The shipping method was selected by the buyer through Tradera’s system I had no control over the courier choice or insurance level.The parcel was lost by the courier, and the buyer was automatically refunded in full from my account without prior discussion or approval. As a result, I have borne the entire financial loss for the item.At the same time, I received only about 150 SEK in compensation.This creates a fundamentally unfair situation:- The buyer chooses the shipping method- The platform processes refunds automatically- Yet the seller carries 100% of the financial riskEven more concerning is that a shipment with an advertised compensation limit of 5000 SEK resulted in a payout of only 150 SEK due to how the policy is applied.A system where sellers have no control but full liability is not balanced and exposes sellers to serious financial risk.Very disappointing experience, especially as a high-volume seller.
Claim your business profile now and gain access to all features and respond to customer reviews.
Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods.
With our 3 million members, 6 million weekly visits and more than 4 million listings at any given point, we are the largest marketplace in the Nordics for sustainable shopping.
At Tradera, you can shop sustainably among millions of unique items and bargains. It's easy, fun, and smart – both for your wallet and the environment!See more
